It's bad enough most of us must deal on occasion with coworkers or store clerks who are tactless or rude. And the more we entrust our finances, transactions and business affairs to automated representatives, the more frustration we feel when communications break down.
The phenomena may remind some of a comedy routine by Woody Allen about encroaching technology back in his early standup days. Allen spoke of capitulating to advances in modern appliances, of exasperating skirmishes with talking elevators and impertinent toasters. He once described a snarky encounter with a new portable tape recorder he had just purchased: "As I talk into it, it goes, 'I know, I know.'"
The landscape is continuing to change as generative AI chatbots further displace humans with ever-increasing humanlike dialog.
Large language models are supposed to be ushering in an era of realistic conversations with users, greeting inquiries with patience, understanding, politeness and often helpful responses. That's often the case.
But the potential for spontaneous hostility is a growing concern. A big problem now is large language models copping an attitude.
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